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When you try to access protected file shares on the network or launch RDP sessions, you’ll be prompted to save the passwords. If you checked the option to remember your credentials, Windows will store your passwords for the next connection.

After upgrading to Windows 10, I have had some issues with a couple of RDP connections that wouldn’t store the username and password (credentials). Despite ticking the box to save the credentials, it would always prompt me to enter the password. Download this app from Microsoft Store for Windows 10, Windows 8.1, Windows 10 Mobile, Windows Phone 8.1, Windows 10 Team (Surface Hub), HoloLens. See screenshots, read the latest customer reviews, and compare ratings for Microsoft Remote Desktop. Fix Photos App Crashing on Windows 10 Tags app crash credssp gpedit microsoft print to pdf microsoft store mstsc mstsc.exe pdf photos photos app print print to pdf rdp remote desktop remote desktop connection start menu start menu troubleshooter store taskbar windows 10 1903 wsreset wsreset.exe.

In this tutorial we’ll show you 2 simple ways to clear saved credentials for network share, remote desktop connection or mapped drive in Windows 10 / 8 / 7.

Method 1: Clear Network Saved Credentials Using Control Panel

1. Open the Control Panel and select Large icons in the View by menu. Click User Accounts.
2. Click the “Manage your credentials” option at the top left.
3. Select the Windows Credentials type and you’ll see the list of credentials you have saved for network share, remote desktop connection or mapped drive.
4. Click one of the entries in the list and expand it, you can then click the Remove option to clear it.

Method 2: Clear Network Saved Credentials Using the Run Command

1. Press the Windows key + R together to open the Run box. Type the following command and hit Enter.
   rundll32.exe keymgr.dll, KRShowKeyMgr
2. You’ll see the Stored Usernames and Passwords window. To remove a saved network credential you can select one of the entries and click Remove.

That’s it!

RDP (Remote Desktop Protocol) is an important feature of Windows 10. This allows the users to control the system from another device or regain files or provide PC support. This is convenient for the customers. But if your system is not connected to the internet properly, then you are not able to make use of the RDP feature in Windows 10. However, there are other factors as well that causes the Remote Desktop connection issue in Windows 10.

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There are various free utilities that provide setup with a remote connection. In this article know how the RPD connection works and also how to troubleshoot remote desktop connection problem in Windows 10.

Since the proper networking is the basic requirement of RDP, so be sure that both computers sources are communication well or not test the network connection. And first, try to fix the problem by enabling the built-in RDP utility in Windows 10.

Troubleshoot Remote Desktop Connection Issues in Windows 10

Method 1- Enable Remote Desktop for Windows 10

The RDP feature is by default disabled and to fix the problem, you need to turn the remote feature on. Follow the given steps:

• First type: remote settings into the Cortana search box.

• Now choose the option Allow Remote Access to your computer from the results at the top.
• Next System Properties will open to the Remote tab.
• You need to select Allow Remote connections to this computer from there.
• And for better security keep the box checked for Network Level Authentication.
• And lastly, enable incoming remote connections on the connected PC.

Now check the RDP is working properly or not in Windows 10. If not then make use of the method 2.

Method 2 – Check the Firewall

Here you need to verify the Windows firewall as this might also be creating the problem:

1. Go to Control Panel then Windows Firewall and click on Allow an App or feature through.
2. Now in this Window select the Remote Desktop Connection if it is not enabled by default and click on Change Settings.
3. Check the firewall settings and enable all incoming Remote Desktop Connection

By checking the firewall settings you can fix the problem but if not then you need to check some other important services. The RDP service is provided by Windows and this service must run in any Windows OS it doesn’t matter it is enabled or properly checked. But if the RDP service is not running automatically then you need to run it manually.

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Method 3 – Remote into Your PC

You have many choices when it comes to remotely connect to the other computer. For this use traditional desktop app or the Remote Desktop universal app

Tip: If you have a lot of PCs and devices on your home network, a useful free utility to use is Advanced IP Scanner

• Install and launch the app and type a name for the PC, its hostname or IP address, and select Connect.

• Next enter the username and password used for the computer you’re connecting into. And also, if you’re going to remote into it often, then check the box to remember your credentials.

• You will get the security message, click Go ahead and Connect and check the box for it to not remind you again.

• Next, you can now start using the remote computer for configuration, remote support, or as per your requirement

• You can also go to Settings and then connection settings in the app and configure the appearance, devices and also make other adjustments according to your requirement.

Method 4 – Remove your Credentials from Remote Desktop

According to some users, the Remote Desktop won’t connect because of the issue with credentials. So remove the credentials to fix the RDP connection issue.

Follow the steps to do so:

1. Hit Windows + SKey > enter remote desktop. And from the menu click on Remote Desktop Connection.

1. As the Remote Desktop Connection window opens > go to Advanced tab > click on Settings.

1. Next click on Delete Credentials.
2. After deleting credentials, check whether the issue is resolved or not.

Method 5 – Turn Off Custom Scaling

If the above solution won’t work for you then it might happen the issue is related to custom scaling. Many users’ uses the custom scaling on larger monitors, but sometimes this can cause issues with Remote Desktop. This can be fixed by turning custom scaling off.

Follow the steps to do so:

1. Press Windows + I key to open Settings app> go to System

1. Check if custom scaling is turned on, you can see “A custom scale factor is set message.” > click on Turn off custom scaling and sign out.

1. And as you sign back in > the scaling should be set to default and the entire Remote Desktop problem is resolved.

Method 6 – Check if 3389 Port is Enabled

The firewall blocks certain ports for protecting your system but in some cases, this can block certain ports as well mistakenly.

The 3389 port is the one that might be blocked by Firewall and due to this, you are facing the Remote Desktop not working after Windows 10 update.

The port 3389 is utilized by Remote Desktop and if this is not enabled then you might start getting the error. And if the port enabled then disable and enable your firewall. As the quick firewall reset fixes the issue.

Method 7: Reinstall RDP Windows 10

Well, if none of the above-given solutions works for you then reinstall remote desktop Windows 10. This is the last solution that works for many users. First, uninstall the RDP and after that reinstall RDP Windows 10.

Follow the steps to do so:

• Click Start > right-click on Computer > choose Properties
• Choose the “Remote Desktop” tab > click Advanced > choose to Allow whether you have an older version or latest version of RDP installed on your system.
• Choose OK > close your windows. Restart your computer.
• RDP will now reinstall itself.

Hope after following the given solutions you are able to fix the Remote desktop connection not working in Windows 10.

Conclusion:

So this is all about the remote desktop connection not working issue in Windows 10.

I tried my best to provide the possible solutions to fix RDP connection issue in Windows 10.

Follow the given solutions one and one and get rid of the issues in Windows 10 OS.

Apart from that make use of the Windows Repair Tool if your Windows OS system is responding slowly or the apps are performing unhurriedly. This tool will gradually fix various errors in Windows 10 and also increases the performance of the PC and apps. Apart from that Windows issues and errors, this is also capable to fix Registry error, PC error, Network error, hard Drive and many others.

Additionally, if you find the article helpful or have any query, comment, questions or suggestions related, then please feel free to share it with us in the comment section below or you can also go to our Fix Windows Errors Ask Question Page.

Good Luck!!!

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